FAQ

Who will be my photographer?

Me, Chi Chan.

Do you work with a second photographer for weddings?

Yes, my wife Jennie is my main second photographer. If Jennie is not present, I will have another second photographer with me.

How many images do we expect to receive?

Every wedding is different, but in general we deliver 100 images per hour of shooting.

Do you edit all the images?

Yes, all images are individually post produced with color correction, exposure, contrast, clarity adjustment, and other corrections.  If you order prints and albums through us, the selected images will be advance retouched (i.e blemish removal, fly-away hairs removal, changing the size and shape of body, and other custom work in Adobe Photoshop). Advance retouching is also available at additional charge for digital images.

Do you deliver RAW files?

We photograph in RAW format, but only deliver images in JPG format. Raw files that come straight out the camera without any post processing, we only deliver beautiful finished images and products.

Do you deliver high resolution digital images?

Yes, all of our collections include high resolution edited digital images.

What is “Online Gallery” in your collections?

The online gallery is a private password protected section on our website, all of your images will be posted here for you, your families and friends to view and order prints. It’s also the way we deliver your digital images, and they can be downloaded from here very easily!

What is your normal turnaround time?

All of your edited images will be posted on a password protected online gallery within 3 weeks of your wedding day or 2 weeks of portrait session.

What is the album turnaround time?

Once you approve the final draft, it takes around 4-6 weeks for your albums to be delivered.

Do we have to order prints and albums through you?

We highly recommend ordering prints through our top-quality professional photo lab, but it is not required, you can get prints made wherever you want.

What is your payment schedule?

We request a 50% non-refundable deposit along with your signed agreement to hold your date and the remaining 50% is due two weeks prior to your wedding/portrait session.

What methods of payment do you take?

Checks, money orders, and Chase Quick Pay.

How far in advance should we book you?

The average is 8-12 months in advance, but the sooner you book, the better. Once we are booked the date is no longer available.

Do you travel and what are your travel fees?

Yes, we love travel. We don’t charge the travel within Los Angeles County and Orange County. We are available for both nationally and internationally, the travel fee varies upon destination, please contact us for more information.

What kind of equipment do you use?

We use top of the line professional Canon equipment and Medium Format film cameras.

Do you have a back-up plan just in case you are not able to do our photography?

If we are not able to make it because of a family emergency or an act of God, we will have a competent professional to take out place.

Do you have liability insurance?

Yes, we have  a 7-figure liability insurance, which can be provided for your venue.

 

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